TOMTEC will allocate a dedicated Project Manager as well as other necessary resources to ensure a smooth implementation from start to finish. Our practice is to perform the installation and configuration remotely, however there are some instances where onsite installations are warranted.

• TOMTEC works with you to understand your workflow needs, and creates workflow diagrams.
• TOMTEC assists you in testing workflows and helps to organize these efforts.
• TOMTEC will determine the scope in the event that data migration is necessary and will provide a path to complete the task.

TOMTEC takes pride in configuring your system to your satisfaction

• TOMTEC services run in the background and are scheduled to start automatically, leaving you worry-free.
• TOMTEC has the ability to create customized template reporting for customer specification.
• TOMTEC provides a measurement mapping service. This service allows us to analyze DICOM SRs and map necessary measurements. 

TOMTEC offers a variety of training methods tailored to fit your individual needs

• TOMTEC ACADEMY Training Sessions allow you to increase your level of expertise on your own time.
• TOMTEC ACADEMY Info Sessions demonstrate our new products and give you an insight of our latest features and functionalities.
• TOMTEC Training Center located at TOMTEC Headquarters outside of Munich / Germany offers hands-on and interactive training.
• Onsite trainings are led by our clinical experts in your environment. Onsite trainings are tailored to meet your individual needs and workflow without interrupting your daily routine.
• Membership access grants you easy admittance to our learning materials. These materials include training videos, quick guides, product presentations and more.
• Clinical Workshops are frequently arranged and geared towards specific clinical areas and applications. Applications Specialists and expert users share their experience supported with real world cases during hands-on sessions. Contact us for upcoming events in your region.

TOMTEC supports customers under support and maintenance agreements.

• TOMTEC offers quick and competent assistance.
• TOMTEC frequently releases software updates and upgrades.
• TOMTEC provides a preventive solution for system monitoring.
• TOMTEC is determined to satisfy every customer by taking feedback from our customer surveys and evaluations.

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