Services

CONSULTATION

Let us analyze your existing workflow and determine how our solutions make a difference!

  • TOMTEC imaging and analysis products optimize your daily clinical routine, especially for ultrasound, x-ray and nuclear medicine exams.
  • TOMTEC works with your IT department to determine the most efficient way to integrate our products into your work environment.
  • TOMTEC will tailor a desired workflow based on a licensing model that fits your needs.

IMPLEMENTATION

TOMTEC will allocate a dedicated Project Manager as well as other necessary resources to ensure a smooth implementation from start to finish. Our practice is to perform the installation and configuration remotely, however there are some instances where onsite installations are warranted.

  • TOMTEC works with you to understand your workflow needs, and creates workflow diagrams.
  • TOMTEC assists you in testing workflows and helps to organize these efforts.
  • TOMTEC will determine the scope in the event that data migration is necessary and will provide a path to complete the task.

 

CONFIGURATION

TOMTEC takes pride in configuring your system to your satisfaction

  • TOMTEC services run in the background and are scheduled to start automatically, leaving you worry-free.
  • TOMTEC has the ability to create customized template reporting for customer specification.
  • TOMTEC provides a measurement mapping service. This service allows us to analyze DICOM SRs and map necessary measurements. 

EDUCATION

TOMTEC offers a variety of training methods tailored to fit your individual needs

  • TOMTEC ACADEMY Training Sessions allow you to increase your level of expertise on your own time.
  • TOMTEC ACADEMY Info Sessions demonstrate our new products and give you an insight of our latest features and functionalities.
  • TOMTEC Training Center located at TOMTEC Headquarters outside of Munich / Germany offers hands-on and interactive training.
  • Onsite trainings are led by our clinical experts in your environment. Onsite trainings are tailored to meet your individual needs and workflow without interrupting your daily routine.
  • Membership access grants you easy admittance to our learning materials. These materials include training videos, quick guides, product presentations and more.
  • Clinical Workshops are frequently arranged and geared towards specific clinical areas and applications. Applications Specialists and expert users share their experience supported with real world cases during hands-on sessions. Contact us for upcoming events in your region.

SUPPORT

TOMTEC supports customers under support and maintenance agreements.

  • TOMTEC offers quick and competent assistance.
  • TOMTEC frequently releases software updates and upgrades.
  • TOMTEC provides a preventive solution for system monitoring.
  • TOMTEC is determined to satisfy every customer by taking feedback from our customer surveys and evaluations.

Customer Experience

Customer Experiences


... I have never had any problems getting a quick response from sales, technical support or development. The TOMTEC team is very active and reliable in addressing my issues. And that is as important as the functionality of the software.

Ziad R. Bulbul, MD, Associate Professor of Pediatric Cardiology, Children`s Heart Center at the American University of Beirut Medical Center

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