TOMTEC’s customer-centric approach in cardiovascular workflow solutions convinced the analyst firm’s domain experts
MUNICH, Germany, 9 November 2016 – The Excellence in Best Practices Awards banquet takes place tonight in Paris. Companies, strategies, processes, and executives will be recognized for their outstanding performance in their industries. TOMTEC, worldwide leader for medical image software solutions, is proud to be among the award winners.
For the Customer Value Leadership Award, analysts of the consulting firm Frost & Sullivan evaluated companies of various industry branches according to two macro-level categories: customer impact and business impact. In cardiovascular imaging informatics, the German company TOMTEC was chosen as the recipient for 2016.
In a decision support scorecard, the five criteria were price/performance value, customer purchase experience, customer ownership experience, customer service experience, and brand equity. Each was rated independently on customer impact. Business impact is represented with the help of the benchmarks of financial performance, customer acquisition, operational efficiency, growth potential, and human capital. Only companies that are rated as being truly innovative will receive an award at tonight’s gala.
TOMTEC, specializing in vendor-neutral imaging software solutions for cardiology, has been constantly optimizing its clinical approach over the last few decades in order to meet the needs of its customers. With automated measures that ensure reliable and reproducible results, TOMTEC has developed best-in-class deep learning algorithms. Frost & Sullivan’s independent analysis determined that TOMTEC is “an extremely valuable partner in its customers’ cardiovascular care strategies”, states Frost & Sullivan Industry Analyst Dinesh Kumar. TOMTEC products work more precisely and offer a more effective workflow that delivers accurate measurements faster than the solutions of bigger vendors. The company listens to the needs of its customers and puts their feedback into practice. TOMTEC’s impact on businesses becomes obvious when one acknowledges the fact that it connects different IT systems, thus operating vendor neutrally, which again contributes to an undisturbed workflow. Gregor Malischnig, Chief Marketing Officer at TOMTEC, adds: “Receiving the Customer Value Leadership Award means a wide recognition of our products and services in the medical technology industry. It shows that our focus on in-depth solutions in specialized areas, like heart failure, rather than on wide-range offerings, pays off. That way TOMTEC can offer a higher level of expertise and quality in its core business than bigger competitors.”
According to the jury, TOMTEC is transforming from an advanced applications developer into a full-fledged cardiovascular imaging informatics vendor recognized for providing robust, end-to-end integrated workflow solutions. Its cutting-edge clinical automation, risk management, and therapy monitoring solutions are building a strengthening track record for the company, notably in the U.S. market, which is ripe for these types of new, innovative solutions.